Last updated: November 12, 2025
1. Who we are
ART & GLAM LTD trading as Visit Sardinia® (“Visit Sardinia,” “we,” “us”)
- Registered company number: 13654916
- Registered office: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom
- Email: info@vipsardinia.com
- Tel/WhatsApp: +39 389 9293493
We design and arrange bespoke trips in Sardinia and Corsica via selected third‑party suppliers (yachts, villas, hotels, guides, transport, activities, restaurants).
2. Scope
This Booking Policy applies to all enquiries, quotations, confirmations, and payments for services arranged by us, whether full itineraries or individual services. It complements our Terms & Conditions and the applicable supplier terms for each service.
3. Quotes and validity
- Quotations are subject to availability at time of booking and are not binding until confirmed in writing.
- Prices are in EUR unless stated otherwise and include VAT where applicable. UK VAT generally does not apply to non‑UK travel services; local VAT/TVA may apply via suppliers in destination.
- Quote validity is typically 7–14 days; after expiry, availability and rates may change.
4. Deposits and payment schedule
- Standard trips: 30% non‑refundable deposit upon confirmation; balance due 45 days before arrival.
- Peak season (June–September) and special events: 50% non‑refundable deposit; balance due 60 days before arrival.
- Villas and yachts: supplier/owner terms prevail (often 50% on booking and 50% 60–90 days pre‑arrival), plus any refundable security deposit and, for yachts, APA.
- Late bookings: if within the balance‑due window, 100% payable at confirmation.
- Failure to pay on time may result in cancellation with applicable charges.
5. Payment methods
- Bank transfer in EUR to our designated account; payer covers bank and FX charges.
- Card payments (if offered): processing fees will be disclosed at the time of payment.
- We do not accept cash for trip balances.
6. Advance Provisioning Allowance (APA) for yachts
- APA (typically 20–35% of charter fee) covers fuel, berths, provisions, and incidentals per the applicable charter contract (e.g., MYBA/WMT). The captain accounts for spend. Unused APA is refunded; any shortfall is due before disembarkation.
7. Security deposits
- Required for villas/charters per supplier policy. Deductions may be made for damage, excessive cleaning, or contractual breaches.
8. Amendments after confirmation
- We will try to accommodate changes. Our change fee is EUR 150 per confirmed itinerary change request, plus any supplier fees and price differences.
9. Cancellations by you
Unless stricter supplier terms apply (common for villas, yachts, peak season, or special events):
- More than 60 days before arrival: deposit forfeited; any balance paid is refunded.
- 60–31 days before arrival: 50% of total trip cost payable.
- 30–0 days before arrival or no‑show: 100% of total trip cost payable.
Partial cancellations (individual services or travellers) may be treated as cancellations and charged accordingly. Cancellations must be sent in writing to info@vipsardinia.com.
10. Changes or cancellations by suppliers or by us
If a supplier cancels or materially alters a service, we will seek an equivalent alternative or refund the affected portion in line with the supplier’s policy. For yachts, villas, and niche activities, suitable alternatives may be limited.
11. Force majeure and extraordinary events
Events beyond our or suppliers’ reasonable control (e.g., severe weather, strikes, government actions, natural events) may require changes or cancellations. Refunds are subject to supplier policy. We strongly recommend comprehensive travel insurance.
12. Travel insurance
Mandatory: clients must hold travel insurance covering cancellation/curtailment, medical and evacuation, baggage, and supplier default where available. Proof may be requested before final documents are issued.
13. Client responsibilities
Provide accurate traveller details and relevant medical/dietary info; ensure valid passports/visas; comply with local laws and safety guidance; settle on‑site charges and damages directly.
14. Documentation
Final confirmations and vouchers are issued once full payment is received and supplier confirmations are in place.
15. Refunds
Where due, refunds are processed to the original payer within 14–30 business days, net of bank/processing/FX fees.
16. Governing terms
This policy forms part of our contract with you and should be read with our Terms & Conditions. Supplier terms for specific services apply and, where stricter, prevail for those services.